Succeed in your prospecting (Cold Calling and Small Talk)

Who it is for

This training is aimed at salespeople, managers, directors, team leaders, as well as anyone wishing to use their communication to improve their relationships and telephone prospecting.

Objectives

• Develop Effective Communication Skills
• Strengthen the Ability to Initiate and Maintain Meaningful Conversations
• Improve Professional Relationships and Business Networking
• Managing Difficult Communication Situations
• Master Cold Calling Techniques

Program

1. Session01

   Small Talk

   Workshop: The 5 Principles of Good Small Talk

   • Explore the value and role of small talk in professional interactions.
   • Examine and practice each principle through concrete examples and role-playing scenarios.
   • Experiment with opening lines and universal conversation topics.

   Workshop: Active Listening and Engagement in Conversation

   • Understand and practice the different types of listening
   • Practice active listening and appropriate responses in conversations.
   • Develop skills to respond in a constructive and encouraging manner.
2. Session02

   Cold Calling

   Workshop: Cold Calling Techniques

   • Understand the basics of cold calling.
   • Learn how to prepare an effective prospecting call.
   • Practice overcoming common objections and maintaining control of the conversation.

   Workshop: Prospect Follow-up and Management

   • Set up a prospect follow-up system.
   • Learn how to manage and evaluate the results of prospecting calls.
   • Identify opportunities for improvement and personal development.